![]() The path of the selected driver will now appear in the previous window. Go to C: /windows/ inf, and select volsnap.inf > Open. Select Storage Volume > Next > Disk > Browse.The driver will be installed, and you will have an option called Device USB Mass Storage. The path of the selected driver will appear in the previous window.Then, go to C: /windows/inf, and select usbstor.inf > Open. In the window that opens, click Browse.Choose from the list of hardware USB hub, then click Next > Disk. Click Next > Install from a list or specific location (Advanced) > Next > Do not search.In the wizard that prompts you to update the hardware, choose No, not this time. Right-click on the line marked Unknown Device, and click Update Driver. Right-click on the My Computer icon from the desktop, then click Properties > Hardware > Device Manager.Locate the Hidden files and folders section, and check Show hidden files and folders. To begin, open Windows Explorer and go to Tools > Folder Options > Display.This can happen due to an incorrect (not tight enough) connection of the player to the computer, due to a breakdown of the USB port or the player itself, as well as due to reasons such as low battery power on the computer, hardware incompatibility of devices, and even due to the presence of virus in the player. If you have checked your gadgets and are sure that the cause is not a virus, a broken port or insufficient battery charge, then follow these steps: How to make your PC recognize your MP3 player? There may be several reasons why your PC does not see the player. Sometimes a simple restart of your computer can fix the problem with a failure to read an external USB device. Our advice before moving on to other solutions. This FAQ will help you solve this problem. But there may be times when your Windows computer may not recognize your player and you see an "Unknown device" message. Usually, when you connect an MP3 player to your computer, Windows will automatically recognize it. MP3 players are equipped with a USB port that allows you to connect them to a PC.
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